Hi, how can we help you today?
You can email us here where our customer service team will assist you with whatever you may need. Allemails will be answered within 1-4 business days
My order is taking longer than expected
We’ve had an overwhelming response and sold out faster than expected, which has createda temporary backlog while we wait for new stock to arrive.
UK Orders: Expected delivery is 3-4 weeks
International Orders (including Europe & Asia): Expected delivery is 3-5 weeks.
US & Canada Orders:Expected delivery is 3-4 weeks
We truly appreciate your patience and support – your Lumenova will be with you soon!
How can I track my order?
Once your order has been shipped, you’ll receive a tracking number by email. Please notethat due to limited stock and high demand, dispatch may take slightly longer than usual.Rest assured, as soon as your order leaves our warehouse, you’ll be able to follow itsjourney right to your door.
Is it compatible with Us/Canada(110-120 V)?
The current model supports 220-240V and includes a universal adapter. For 110-120Voutlets, you’ll need a high-quality step-up converter.